Source: Heavy Reading Service Provider IT Insider
Author: Caroline Chappell
Date: Wednesday, June 03, 2009
Link: http://www.heavyreading.com/servsoftware/document.asp?doc_id=178374

CSPs need to understand all the components of the service and their relationships as a prerequisite to providing IaaS.

 

June 3, 2010 - In the Heavy Reading report, Infrastructure as a Service: Telcos Aim for the Cloud. analyst, Caroline Chappell, insists CSPs need to understand all the components of the service and their relationships as a prerequisite to providing IaaS.

"Infrastructure as a Service is a hugely complex service with many moving parts, especially as service providers view it as a bespoke service, with each customer configuring their IaaS environment slightly differently. In order to launch IaaS in the first place, service providers will need to understand all the components of the service and their relationships. OSS/CAD 2.0  can help in this design and discovery phase as well as with the ongoing management of the service. Capturing information relating to both physical and logical, virtualised resources, adds complexity but Enweaniu says there is no reason why logical relationships could not be specified in a service provider's unified service model." Caroline Chappell

Report Synopsis

In Vol. 5, No. 3 of the Insider Series, Caroline Chappell points out the key to IaaS is set of joined-up, cross-domain infrastructure management processes and systems. Without these, telcos will not be able to provide customers with the control over and visibility into "their" virtual infrastructures that is vital to IaaS acceptance. Telcos will need a customer- and service-level view of all the components participating in the infrastructure (virtual and physical, IT and network) to drive cross-domain processes and tools; as well as a high level of process automation, since they will be managing virtual infrastructures for hundreds, if not thousands, of customers.

About Caroline Chappell

Caroline was most recently with Ovum, where she wrote a number of market reports and led large market research projects for clients including IBM and BT. She has been a freelancer since 1993, focusing on various aspects of the IP market and IT/telecom convergence. Her clients have included the European Commission, for which she carried out several research projects in conjunction with European partners, a range of U.K. ITC services companies, and several other analyst firms. She writes regularly for Capacity magazine. She is based in North Dorset, U.K.

About Heavy Reading

Heavy Reading is an independent market research organization offering quantitative analysis of telecom technology to carriers, service providers, and vendors. Our remit is to provide the comprehensive competitive analysis needed today for the deployment of profitable networks based on next-generation hardware and software. This information is compiled via exhaustive surveys of both vendors' products and service-provider decision