Date: Tuesday, April 20, 2010

Ontology Systems’ semantic application to align and unify data across Telenor Denmark’s BSS/OSS Infrastructure

London, UK, April 20, 2010 - Today, Ontology Systems announces that European telecommunications and internet service provider, Telenor Denmark, has chosen Ontology Systems' OSS/CAD to dynamically join, align and present customer, service, network and infrastructure data from 9 existing OSS and Network systems.  The resulting fully integrated service view provides Telenor Denmark with better control and understanding of Network Change Management, enabling industry-leading enterprise service management and customer notification capabilities. 

Telenor Denmark operates complex, interdependent transmission, mobile and IP networks on which Telenor carries out frequent and regular network equipment maintenance.  Before any maintenance activities can be performed Telenor needs to understand the potential customer impact associated with physical or logical changes.  Prior to implementing OSS/CAD, a large  team of planning and customer service staff  exhaustively analyzed each change by interrogating multiple interfaces across 9 NMSs, CRM and other OSS systems to understand which customer services would be affected by the changes before  notifying the customer of the planned maintenance. In difficult cases, this process could take over a week to complete. OSS/CAD has completely automated this process, providing immediacy, reliability, and repeatability.

Telenor had been tracking the market success of Ontology Systems' OSS/CAD product since its introduction in May 2008.  In late 2009, Telenor started the CNS (Customer Notification Systems) project to align the data in the four underlying NMSs, with data in the CRM, IP/MPLS activation and Mobile Site Lifecycle Management systems.  The implementation was completed in just 18 weeks, following access to the data contained in the underlying systems. The CNS tool is now live and is accurately answering Telenor Denmark's customer impact and notification queries in a matter of seconds.

Benedict Enweani, Ontology Systems' CEO added: "We are pleased to be working with the dynamic and forward looking team in Telenor Denmark and contributing to their success, and we are already working with Telenor to extend our relationship."


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About Telenor
Telenor connects people via mobile phones and broadband. Part of a global enterprise, Telenor is one of Scandinavia's largest telcos and the world's sixth largest provider of mobile telephony. Telenor is present in 14 countries, and world-wide we help 172 million customers communicate. In Denmark, Telenor employs more than 2,000 people who work to make it simple and easy for our customers to communicate. It is important to Telenor that Denmark stays a leading knowledge society. Accordingly, we make massive annual investments in the Danish telecommunications infrastructure. In Denmark, the Telenor family also includes CBB Mobil, BiBoB and Canal Digital. For further information, please refer to www.telenor.dk.

About Ontology Systems
Ontology Systems is radically simplifying the way in which service providers (ISPs, CSPs and MSPs) manage and understand their operational systems.  Ontology's OSS/CAD - www.ontology.com/osscad - is at the forefront of applying ontologies and semantics to deliver a breakthrough approach by reinterpreting business, operational and infrastructural data as a single, virtual Unified Service Model. 

Based in London, Ontology was founded in 2006 by Benedict Enweani and Leo Zancani and is privately owned. Investors in Ontology include Celtic House Venture Partners and Eden Ventures, whose proven track record of early stage investment successes include Cramer Systems, Apertio, nCipher and Ubiquity.

For more information, please visit www.ontology.com  

Press Contact: Nick Gregory nick.gregory@ontology.com  +44 7966 841688.

 


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