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Telesperience Research Report: Solving OSS/BSS data misalignment for CSPs A new Telesperience research report on the impact of data misalignments and how these affect both communications service providers (CSPs) and their customers Telesperience Research Report: Solving OSS/BSS data misalignments for CSPs (survey data and analysis) CSP data alignment survey data and analysis by Teresa Cottam, Director, Research and Publications, Telesperience. Stratecast Report: Taming the OSS/BSS Beast - Exploiting Existing Solutions and Data to Deliver Results A new Stratecast report by Nancee Ruzicka, Sr. Research Analyst - OSS/BSS Global Competitive Strategies which profiles 4 service providers and examines how these CSPs are solving chronic problems like disputed billing, missing service dependencies and broken data alignment, using existing systems. Yankee Report: Use Semantics to deliver flexible Service Management and avoid the risks of OSS/BSS Transformation This Yankee Group research report, written by Ari Banerjee, examines a semantics and ontology- led approach to deliver a unified service model that solves the problem of service provider's siloed OSS/BSS infrastructure data.

Search, don't integrate An Ontology Systems whitepaper that discusses aligning data across OSS/BSS using Ontology’s Semantic Search Technical Whitepaper: Communications and Managed Service Providers and Semantic Technology This document is a brief introduction to semantic technology and why Ontology Systems has embraced semantics in their product. Business Whitepaper: Ontology Systems Agile Service Management To gain control of their services,operators must radically simplify the way they view services and manage their operational systems. This paper explains why Ontology Systems is at the very forefront of resolving this challenge.

Ontology 3 data sheet Ontology 3 is a powerful semantic search product that delivers Enterprise Data Alignment (EDA) with little up-front integration effort and a low cost of ownership. Download this data sheet to read about main features and components of Ontology 3 Ontology 3 for Service Management data sheet Ontology 3 SM helps CSPs satisfy and keep their customers by providing a holistic, up-to-date view of each customer, their services and the infrastructure on which they rely. Ontology 3 for Revenue Assurance data sheet Ontology 3 RA automates the most difficult revenue assurance challenges facing today's service providers. Its semantic search lets users inspect their raw OSS/BSS data for suspected misalignments such as stranded assets, incorrectly billed services and incomplete deployments. Ontology 3 for Data Alignment Ontology 3 DA merges data from practically any legacy system or database, resulting in a single, unified view. Update this view daily to make it part of your day-to-day operations, or else use it as a prelude to a migration or transformation project. It performs in seconds searches that might otherwise take days. Ontology 3 Customer Supplier Reconciliation service package A description of the off-the-shelf audit service package, Enterprise customer-to-supplier reconciliation. Ontology 3 Stranded Asset Search service package A description of the off-the-shelf audit service package, Telco stranded asset search.

Level 3 - Improving data access helps Level 3 deliver an outstanding and differentiated customer experience Read this new Telesperience case study to understand how Level 3 used Ontology System's semantic-search to take control over its systems, processes and data integrity to provide world-class customer support, control and visibility and a differentiated, excellent customer experience. Telesperience case study - Telenor enhances the experience of its business customers using Ontology When Telenor Denmark started upgrading its networks, there was an unavoidable impact on business customers. These customers told Telenor Denmark that while they were excited about what the network upgrades would mean for them in the future, they wanted clear, accurate and timely warnings to help them cope with any outages or degradations in service quality today. In order to meet their customers’ needs, Telenor Denmark decided to overhaul its Customer Notification System to make it more effective. The new system, based on Ontology, has been live since 2010 and has substantially enhanced Telenor Denmark’s ability to support its enterprise customers. Global Crossing - Enhanced Customer Experience through Improved Data Integrity The TM Forum Management World 2001 conference presentation delivered by Darran Walker, Global Crossing's Snr Director Operational Development & Billing EMEA and Benedict Enweani, Ontology's CEO. BT and Ontology - TM Forum Excellence Award Presentation Title: Accelerating Business Transformation - Semantic Toolset to accelerate migration planning Presenters: John Wittgreffe, Chief Researcher BT and Benedict Enweani , CEO Ontology Systems Date: 18th May 2010 Ontology Case Study: Internet Solutions South Africa’s leading Converged Service Provider simplifies management of operational systems with Ontology. AfricaCom 2009 - Semantic OSS/BSS Data Alignment Presentation from the 2009 AfricaCom conference in Cape Town, South Africa. Presented By: Daniel Schultz, Manager VoIS Billing and Provisioning, Internet Solutions Date: 11 November 2009 Smooth the Path to NGOSS through agile virtual service models - Management World Africa 2008 Watch the live recording of a presentation by Ontology and Internet Solutions, a leading South African Converged Communication Services Provider, demonstrating smooth the path to NGOSS through agile virtual service models. Ontology Case Study: QinetiQ ESII Leading UK and US defence and security provider delivers Service Impact Analysis in Policy-Managed Mission Critical Networks.

End-to-End Data Alignment Webinar Download the Data Alignment presentation from the October 2009 Webinar Series. The slides include the Ontology approach, product overview and case studies. Improve Service Management Download the Service Management presentation from the October 2009 Webinar Series. The slides include the Ontology approach, product overview and case studies. Stop Revenue Leakage Download the Data Alignment presentation from the October 2009 Webinar Series. The slides include the Ontology approach, product overview and case studies. Taming the OSS-BSS Beast (Slides) Slides from the Webinar which examines the findings and present four case studies contained in the new Stratecast report, commissioned by Ontology Systems, 'Taming the OSS/BSS Beast - Exploiting Existing Solutions and Data to Deliver Results' by Nancee Ruzicka, Sr. Research Analyst - OSS/BSS Global Competitive Strategies at Stratecast Taming the OSS-BSS Beast (Webcast) Recording of webinar which examines the findings and present four case studies contained in the new Stratecast report, commissioned by Ontology Systems, 'Taming the OSS/BSS Beast - Exploiting Existing Solutions and Data to Deliver Results' by Nancee Ruzicka, Sr. Research Analyst - OSS/BSS Global Competitive Strategies at Stratecast Management World Americas 2009 Reducing OPEX: Rapid Identification of Revenue and Asset Leakage in Existing BSS/OSS Infrastructure. Presented by Ari Banerjee, Yankee Group and Benedict Enweani, Ontology Systems. Automate Billing Audits of Enterprise Customer Accounts in CSP/ISPs Download the Automate Billing Audits presentation from the February 2010 Webinar. The slides include the Ontology approach, product overview and case studies.

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