Use Semantics to Deliver Flexible Service Management and Avoid the Risks Within BSS/OSS Transformations

New Yankee research report highlights benefits of semantic-led approach to Service Management for Telecoms Service Providers

Download this report from our resource center

This new custom research report,  written by Ari Banerjee of the Yankee Group,  examines a semantics and ontology- led approach to deliver a unified service model that solves the problem of service provider's siloed OSS/BSS infrastructure data .

Ari Banerjee commented: "Our research has shown that, not surprisingly,  the inability to have a common view of customers, lack of tailored service delivery and business process inconsistency are the top reasons that hamper service providers from rolling out innovative services."

The report highlights key challenges faced by CSPs trying to achieve the related goals of data integration, a unified service model and end-to-end service management.  The report goes on to define the advantages of the semantic-based approach used within Ontology's OSS/CAD service management application to meet these challenges. These advantages include:

• Agile control of OSS/BSS systems
• Improved data integrity and correct alignment of siloed systems
• Cost and revenue-based service impact analysis and job prioritization
• Improved management of the customer experience
• Provides revenue assurance
• Credible alternative to BSS/OSS systems replacement and large transformation projects
• Defers capex via extension of legacy system life cycle
• Provides a single view of services enabling service transparency.

In the report,  Banerjee noted:

"With Ontology's OSS/CAD,  Service providers can combine semantics with domain-specific knowledge to interpret the validity, usability and integrity of data across their OSS and BSS infrastructure. OSS/CAD gives service providers an incremental, practical way to avoid development costs associated with OSS transformation projects by providing a radically different way to interpret and query their data. Ontology's unique approach will help CSPs by providing them seamless service modeling and service management capability in an agile, cost-effective manner."

Download this report from our resource center

Next steps

	Contact me
	Email this page
	Print this page
	Bookmark
	FAQ