Ontology 3 is a powerful semantic search product that
non-invasively aligns and links enterprise data with minimal
up-front integration effort and low cost of ownership.
Communication Service Providers (CSPs) are using Ontology 3 to
finally join up data from their misaligned business, operational
and infrastructure systems. Using state-of-the-art semantic
search technologies, Ontology 3 quickly finds and aligns business
entities to provide a single, accurate enterprise-wide view of
customers, services and network assets.
First launched in May 2008, Ontology is included in both
Gartner's "Cool Vendors in Telecom Operations Management Systems,
2010" and Stratecast's "Global OSS/BSS Rat Pack - Stratecast's 10
To Watch in 2010".
The business side of a CSP concerns entities such as customers
and services while the operational side concerns entities such as
network equipment, databases and enterprise IT systems.
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The customer view derived from any of the systems within the
OSS/BSS contain misalignment. This makes it especially
hard to achieve a consistent view of the customer between OSS and
BSS. Aligning these views is essential if the business is to be led
by commercial, not technical, concerns.
Enterprise Data Alignment (EDA) is the technology and activities
that do this. It reduces cost and increases revenue per customer
because the goals of business activities (such as revenue
assurance, stranded asset recovery, customer retention and customer
service) become easier and cheaper to attain.
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Customer and Services Misalignment
Click on image to enlarge.
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Using linked and aligned view Ontology 3 can be used to speed
and de-risk major transformations, or can be combined with
Ontology's Intelligent 360 search apps to provide full featured
tools for end users. They include real-time revenue-prioritized
service impact notification, customer care, end-to-end
multi-vendor/technology topology, and margin management, to
name but a few.
Ontology is the application at the centre of BT's award winning
"Semantic Toolset to Optimise Business Transformations" project,
which won both the TM
Forum Business Innovation Award 2010 and Global Telecoms
Business Innovation Awards 2010.