Level 3 Communications

Level 3 uses Ontology to align and unify data across Level 3’s OSS infrastructure.

Level 3, a leading global IP and Ethernet solutions provider, deployed an enterprise data alignment solution from Ontology to enhance the integrity of data across the multiple systems that manage its inventory and customer networks. Designed to ensure optimum operational efficiency for the Company's network change management and operational teams, the system now drives invoicing improvements and faulting accuracy at Global Crossing.

Level 3, which prides itself on its independent customer satisfaction ratings, has further enhanced its service delivery. The 'fully integrated service view' gives the Company improved control and understanding of its network asset utilisation. Not only can it now quickly identify and minimise potential revenue leaks and reduce operational costs, but Global Crossing can now also deliver best-in-class enterprise-wide service management and customer notification.

The Ontology solution was configured and deployed Software-as-a-Service (SaaS) within just eight weeks. It immediately highlighted areas for improvement related to services and revenue. Operationally it has been used by the customer notification team to speed up complex scheduled network changes which have gone from up to two weeks to just a matter of minutes. It is also used by the service provisioning team to improve service delivery and to make optimal use of network resources.

Benefits

Deployed in eight weeks and, within the first month of use, identified savings that far exceeds its cost.

Dramatically speeds up the process of identifying customer impacts to planned network changes.

Provides consolidated and aligned data, which improves operational efficiencies for the network change management and revenue assurance teams. It also supports Global Crossing in optimising its use of network assets.

Read how improving data access helped Level 3 to deliver an outstanding and differentiated customer experience.