Telenor Denmark Selects Ontology Systems Common Cause Analysis module as part of Fault Management strategy

Posted on September 27, 2016 by Jo Hicks

 Telenor Denmark selects Ontology Systems Common Cause Analysis module as part of Fault Management strategy 

Telenor Denmark will use Ontology's innovative Common Cause Analysis module to provide rapid analysis and identification of likely root causes of network issues based on alarm data combined with End to End Network Topology. As part of the wider Fault Management 2.0 initiative, Telenor will use Ontology's Common Cause Analysis module to deliver lower costs, greater reliability, and greater agility to one of the largest Nordic Tier 1s. 

London United Kingdom, September 27 2016:


Ontology Systems are pleased to announce that their long-established relationship with Telenor Denmark, Ontology's first Tier-One customer, has taken an important step forward following the selection of the CCA module as part of Telenor's FM 2.0 strategy. The expansion of the existing Ontology platform deployed at Telenor will provide the operator with extremely high degrees of automation in complex fault finding and network problem resolution.


The Ontology solution at Telenor has been used since 2010 to provide a complete End to End Network topology for visualization and change planning activities. The CCA module will leverage this existing topology model, and provide Telenor with an upgraded solution for resolving complex network problems by identifying the likely causes of those issues. 

Jesper Max Laursen Senior Network Manager at Telenor commented; “The decision to activate the CCA module on top of Ontology’s current platform is motivated by our observation that operational efficiency cannot be maximized without a fault management approach that delivers sophisticated topological analysis. We are extremely concerned about delivering the best possible service to our customers. With this new and upgraded system we are investing in the future and will be able to deliver an even better operational efficiency and much faster issue resolution for the benefit of our customers.”

Benedict Enweani CEO of Ontology Systems added; “We are pleased to be recognized for our continuing innovation with our longest standing Tier 1 customer.  CCA is intended to provide a decisive operational advantage to Telenor by applying a uniquely powerful fault Analysis capability which elevates their NOC towards a customer centric SOC.  In the wider context of the present NOC to SOC transformation, our goal is to deliver dramatically lower operational costs and a superior customer experience. ” 

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About Ontology Systems

Ontology Systems uses graph-data and semantic modelling to create an end-to-end dynamic view of the network topology and services. This swift, low-risk, flexible approach delivers an up to date picture of difficult and fragmented network, OSS and BSS data.

Founded in 2006 and headquartered in London, UK, Ontology customers include Telenor, T-Mobile, BT, Level 3, Three UK, Vodacom, MBNL, BskyB, Vodafone, Neotel, Internet Solutions and Telkom SA.

About Telenor:

Telenor help Danish consumers to get sustainable solutions for mobile and broadband. We form part of a global company which is one of the largest telecommunication organisations,  as well as being one of the world's largest providers of mobile telephony. Telenor is represented in 13 countries worldwide helping 208 million customers to communicate.  We have over 1700 employees in Denmark working continually to make it simple and easy for our customers to communicate. It is important to us that Denmark remains a frontrunner in digital communication and a leading knowledge society, and we therefore invest considerably in the Danish telecommunications infrastructure each year. In Denmark, CBB Mobil and Canal Digital are also part of the Telenor family.


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