Prioritising fixes and focussing fault investigations - dynamically
Successfully troubleshooting network faults and correlating multiple trouble tickets uses a lot of effort and time.
Where do you start to look when 20 seemingly unrelated cells suddenly go down? How do you choose which node to fix when the number of potentially critical faults outnumber your expert engineers? The answer used to be: work faster, work harder, get more people or be consistently lucky. Ontology offers more palatable and practical answers.
Vodacom South Africa
"The challenge of managing increasingly sophisticated services which depend upon an infrastructure of IP/MPLS VPN networks, VoIP servers, managed applications and Data Centers, with off-the-shelf systems, is becoming intractable. OSS/CAD seems to be uniquely capable of efficiently containing this complexity. "Richard Askham, Senior Operations Manager – System