Validating on-site changes in real-time
Errors made during on-site configuration are not being found, or are not found until after the technician leaves the job site, causing rework and inefficiency.
Almost all network changes are supposed to follow a pre-approved plan. Any network change, either on-site involving a truck roll or done remotely via provisioning systems will have follow-on conseqences for the business.
What if the changes made to infrastructure and the impacts expected could be validated against plan before technicians leave the site or before an engineer closes the provisioning workflow?
Well the cost reduction and improvement in customer satisfaction is potenially huge, some operators currently average three truck rolls to complete a single network change and real-time, automated validation could largely solve this problem.
Major UK Mobile Company and a Major Persian-Gulf Mobile Company
"Ontology has enabled us to rapidly tackle and improve our configuration data quality in a way that wasn't available to us before. It is rare that an IT project can make such a direct, positive impact on the customer experience. "Simon Kirby, MBNL's Operations Director