Validating on-site changes in real-time

Errors made during on-site configuration are not being found, or are not found until after the technician leaves the job site, causing rework and inefficiency.

Almost all network changes are supposed to follow a pre-approved plan. Any network change, either on-site involving a truck roll or done remotely via provisioning systems will have follow-on conseqences for the business.

What if the changes made to infrastructure and the impacts expected could be validated against plan before technicians leave the site or before an engineer closes the provisioning workflow?  

Well the cost reduction and improvement in customer satisfaction is potenially huge, some operators currently average three truck rolls to complete a single network change and real-time, automated validation could largely solve this problem.

Major UK Mobile Company and a Major Persian-Gulf Mobile Company Case Study  |  MBNL Case Study

Major UK Mobile Company and a Major Persian-Gulf Mobile Company

Case Study

 

Situation

Both of these operators independently came to the realization that the key to maintaining a high quality network was to verify the complex network changes being implemented by field staff in real time. Unfortunately given that lack of both workflow sign off by the field engineer, and automated reporting and comparison of changes against planned works, the efforts made to an attempt to improve the network will often have the opposite effect.

 

Solution

Ontology is deploying Ontology Intelligent 360 for Network Operators Change Management with its new distributed workflow capability and the dynamic data update features in the Ontology 4.5 Platform upgrade to:

  1. Make the Field engineer an actor within the Change Management Workflow.
  2. Automatically check updates made to site systems and present a new topology graph with divergences from planned configurations in real-time to accept or reject the completion of the onsite workflow task in real-time.
 

Benefits

  • This capability is unprecedented in the industry and will keep silent errors from building up.
  • Operational improvement overall is anticipated as the culture of right first time is reinforced and sets into the organization. 
  • Costs for direct and 3rd party operations are set to dramatically drop as repeat visits to fix earlier mistakes are curtailed.

MBNL

Case Study

 

Situation

After joining the networks of H3G and T-Mobile in a RAN share in the UK, MBNL began to look for a way to verify site rehoming and reconfiguration field work and avoid a costly explosion of configuration errors.

 

Solution

MBNL deployed Ontology Intelligent 360 for Network Operators Customer and Infrastructure Navigation in just 10 weeks to bring 10 OSS systems as well as the site planning database together in a single topology.

 

Benefits

    • Ontology’s inherent Data alignment capabilities allows a misalignment-aware iUB topology of the transmission network to be generated in very little time. This resulted in the discovery and repair of hundreds of critical network issues. 
    • After the network reconfiguration MBNL retained Ontology for ongoing monitoring of network data integrity.

"Ontology has enabled us to rapidly tackle and improve our configuration data quality in a way that wasn't available to us before. It is rare that an IT project can make such a direct, positive impact on the customer experience. "

Simon Kirby, MBNL's Operations Director