Visualising fault impacts and unforseen effects of planned changes

Customers and business colleagues frustrated by unreported, unforeseen and unnecessary service interruptions due to both planned changes and network faults.

All network operators need to understand the complex and difficult-to-uncover impacts of planned network changes or faults on customers, network services and network availability. Given that some estimates indicate that a minute of network downtime can cost over $10,000, it is clear that understanding impacts is key to controlling revenue.

Telenor Denmark Case Study  |  Vodacom South Africa Case Study  |  Major incumbent fixed telco in Asia Case Study

Telenor Denmark

Case Study

 

Situation

When Telenor entered the Danish market and started upgrading the network, there was an impact on their business customers. Telenor decided to improve their customer notification capabilities, to ensure that customers had clear, timely and - most importantly - accurate warnings. But they had grown by acquisition, had many unrelated systems, and were naturally looking for a faster solution.

 

Solution

Telenor have deployed i360 NetOps Change Management and it has solved this problem by achieving a more complete topological understanding of network dependencies.

 

Benefits

  • The software initially combined nine OSS and BSS systems in only an 18 week effort with less than 3 people implementing (deployed in early 2010)
  • The Data Integrity and Alignment features of the underlying Ontology 4 platform were recently used to re-establish predictive coverage of up to 97% of services after/during several transmission, LTE upgrades
  • The solution is now also used for Planning and Operations.

"Ontology is a powerful tool for improving the customer relationship. "

Hanne Jorgensen, Head of Customer Experience B2B

Vodacom South Africa

Case Study

 

Situation

When Vodafone acquired control of Vodacom they won the right to operate their own transmission network. However they had little visibility of the links between RAN Core and transmission and needed to move away from expensive off network rented capacity. They also Launched Vodacom Business to server enterprise customers who expected accurate customer notification and service impact information.

 

Solution

Vodacom deployed Ontology Intelligent 360 for NetOps Customer and Infrastructure Navigation to try to achieve a dynamic topology over all of the newly controlled infrastruction ... and as a foundation for Network Operations overall.

 

Benefits

  • The initial solution was commissioned in only 24 weeks with 1.5 people.
  • The solution was first used for Planning and Change Management processes.
  • Adding Ontology’s Real Time Service Impact Analyzer allowed Vodacom to turn network Fault messages into customer, profit and cell-coverage warnings.

Major incumbent fixed telco in Asia

Case Study

 

Situation

When one of the major incumbent telcos in Asia wanted to innovate and improve their competitive stance one goal answer was to improve customer satisfaction through accurate change impact notification. But with no link between core and access networks how could change management impact notification be realised?

 
 

Solution

i360 CM was chosen to see if data in some very problematic legacy fixed inventories could be used to generate the dynamic topology needed to predict customer impacts.

 
 

Benefits

  • Only 2 weeks of effort were needed to show that a dynamic topology could provide by searching two legacy fixed inventories and linking network management systems.
  • It became apparent that it would be faster and less expensive to add new sources to Ontologies search space rather than to continuously try and integrate them in the inventories.
  • Innovation with i360 NetOps was shown to be practical and an important tool in improving corporate competitiveness.