Visualising fault impacts and unforseen effects of planned changes
Customers and business colleagues frustrated by unreported, unforeseen and unnecessary service interruptions due to both planned changes and network faults.
All network operators need to understand the complex and difficult-to-uncover impacts of planned network changes or faults on customers, network services and network availability. Given that some estimates indicate that a minute of network downtime can cost over $10,000, it is clear that understanding impacts is key to controlling revenue.
"Ontology is a powerful tool for improving the customer relationship. "Hanne Jorgensen, Head of Customer Experience B2B
Vodacom South Africa
Major incumbent fixed telco in Asia